:: Volume 5, Issue 20 (Fall 2017) ::
IUEAM 2017, 5(20): 99-111 Back to browse issues page
Determining the Relationship between Organizational Reputation and Citizens' Behavioral Intentions (Case: Bank Shahr Customers)
Hossein Mohammadpour Zarandi 1, Alireza Amirkabiri 2, Hamidreza Kojouri 3
1- Faculty Member, Faculty of Humanities University of Science and Culture
2- Associate Professor, Department of Public Administration Faculty of Management, Islamic Azad University, Central Tehran Branch, Tehran, Iran
3- Ph.D. Student of Marketing Management Faculty of Management, Islamic Azad University, Central Tehran Branch, Tehran, Iran
Abstract:   (947 Views)
Organizational reputation is an intangible asset and is one of the most important and vital elements for the survival of the organization. The purpose of this study was to investigate the role of organizational reputation in the formation of citizens’ behavioral habits. This research is descriptive-correlational study that investigates the behavioral habits of citizens based on the variable of organizational reputation. The statistical population consisted of Bank Shahr customers in Tehran city. 318 people were selected by simple random sampling. In order to measure organizational reputation, the standard questionnaire of organizational loyalty, Luoma-aho (2008) with 28 questions and in five dimensions of authority, respect, trust, efficiency, and relational services and to measure behavioral intentions of customers, the eight-item questionnaire of (Zhu and Hung 2012) were used. The reliability of organizational reputation questionnaire with Cronbach’s alpha coefficient of 0.81 and customer behavioral intention questionnaire with 0.78 were confirmed. Descriptive analysis and data analysis were performed using Pearson correlation coefficient and stepwise regression analysis methods. The results of this study indicate that there is a significant relationship between organizational reputation and its five dimensions with behavioral intentions of Bank Shahr customers. Among five dimensions of organizational reputation, two dimensions of services and respect can predict the behavioral intentions of Bank Shahr customers.
Keywords: organizational reputation, behavioral intentions, citizens, Bank Shahr, customers
Full-Text [PDF 614 kb]   (266 Downloads)    
Type of Study: Research | Subject: Special
Received: 2017/03/13 | Accepted: 2017/04/22 | Published: 2017/10/30

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Volume 5, Issue 20 (Fall 2017) Back to browse issues page