[Home ] [Archive]   [ فارسی ]  
:: Home About Current Issue Archive Search Submit Contact ::
:: Volume 1, Issue 1 (Winter 2013) ::
IUEAM 2013, 1(1): 69-81 Back to browse issues page
Factors for Performance Evaluation based on Balanced-Scorecard Approach (The Case of Karaj Municipality)
Mojtaba Rajabbaigy 1, Shahram Hashemnia 2, Asghar Tayebi Tolou 3
1- Associate Professor in Public Administration Research Education of Agriculture Organization
2- Assistant Professor of Management Department Payame Nour University, Karaj Branch, Alborz, Iran
3- MA in MBA Payame Nour University, Karaj Branch, Alborz, Iran
Abstract:   (4865 Views)

In balanced-scorecard approach, the performance of an organization is not evaluated just against financial indices. The approach evaluates organization performance through four groups of factors namely finance, customers, internal processes, and leaning and growth measures. The method, in addition to the tangible assets of the organization, evaluates the organization intangible assets, which are of primary importance in today’s world, enabling the organization to compensate for the deficiencies. In the current study, the measures for performance evaluation have been developed based on balanced-scorecard approach (BSC) in Karaj Municipality. The study is descriptive-survey in nature as the researchers were not to change variables. Also, the method of eliciting data was upon the participants’ ideas. The research population consisted of 150 of the managers and the experts of Karaj municipality. The developed questionnaire was administered to the population and the frequency analysis of the collected data was done. Through factor analysis, the factors contributing to the strategic objectives of the municipality were extracted. The results show that the four measures of finance, customers, internal processes, and leaning and growth were of equal importance in an effort to achieve a strategic plan for municipality management. Thus, it is suggested that urban management design and implement the system based on the approach investigated in this study.

Keywords: Performance Evaluation, Balanced-Scorecard Approach, Karaj Municipality, Urban Management
     
Type of Study: Research | Subject: Special
Received: 2013/01/12 | Accepted: 2013/02/21 | Published: 2013/03/15
Add your comments about this article
Your username or Email:

Write the security code in the box >



XML   Persian Abstract   Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Rajabbaigy M, Hashemnia S, Tayebi Tolou A. Factors for Performance Evaluation based on Balanced-Scorecard Approach (The Case of Karaj Municipality). IUEAM. 2013; 1 (1) :69-81
URL: http://iueam.ir/article-1-26-en.html
Volume 1, Issue 1 (Winter 2013) Back to browse issues page
فصلنامه علمی-پژوهشی اقتصاد و مدیریت شهری Journal of Urban Economics and Management
Persian site map - English site map - Created in 0.048 seconds with 797 queries by yektaweb 3571